Help center

How can we help?

Straight answers about scores, background checks, the accounts in a footprint, billing, and what to do when something looks wrong.

Getting started

Your first score or background check, step by step.

CreatorScores

What the number means, how it is built, and what moves it.

Background checks

Quick vs Verified, what gets scanned, and how to read the report.

Footprints & accounts

How we find a creator's accounts, and how to fix a wrong one.

Monitoring & alerts

Daily checks, alerts, digests, and campaigns.

Billing & credits

Prices, credits, invoices, refunds.

For creators

Claiming your profile, your score, and contesting a flag.

API & MCP

Scoring and background checks from your own tools.

Trust, data & fairness

What we read, what we never do, and how to reach us.

Still stuck?

Quick questions and bug reports: [email protected]. Include the creator’s name or the page you were on. Want a walkthrough instead? Use Book a demo at the bottom right.