Help center · Footprints & accounts

Fix a wrong account or add a missing one

Remove a stranger's account from a card before you add the creator, correct a handle, or add an account we did not find.

For brands and creators · Updated October 10, 2026

Before you add a creator

On the search card, every account has a remove control and a pencil to correct the handle. Likely accounts have an Include toggle. Use Add account at the bottom of the card to add one we missed — it is checked the same way before it joins.

In a background check order

The order form shows the same review. Use Check & add for an account we did not find; it is looked up before it is added to the scan.

After a creator is on your roster

Open the creator, use the platform list to remove an account that is not theirs or add one that is. Removing an account does not delete their history elsewhere; it stops it counting in this footprint. A changed footprint is rescored at the next monthly refresh, or sooner if you re-run the score.

If you are the creator

Claim your profile and edit your own accounts from your dashboard. See claiming your profile.

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